Refund policy

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at [email protected] and we’ll make it right! 

Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund. 

Also please be informed that placing an order means that you accept all the terms mentioned below:

1. At this time we do not offer a return in any case, we just offer a replacement. 

2. You don’t need to return the original item and we will send you a replacement for free.

3. Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or the preview shown to you;
  • Damaged due to the fault of our factory or carrier;
  • Not what you ordered.

Note that with other cases (not mentioned above) we only offer partial refunds (excluding shipping fee).

4. We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.

5. We DO NOT accept refunds or replacements due to an incorrect selection of sizes, designs, colors, etc.

6. Please allow a small difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.

To file a claim, please send us an email to [email protected] and include the following information:

1. Order number

2. Full delivery address

3. Contact telephone number

4. Video/ photo of the defective product:

  • If your claim is in regard to a printing error, please include photographs of the error. 
  • If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward it to our production department to investigate the problem.

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you at no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).